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NICE

Senior Technical Account Manager

NICE · USA - Remote

Posted 18 days ago

or apply directly on NICE's site. We never take the application ourselves.

Is this posting real?

This role has been open
18 days
NICE's roles stay open a median of 45 days
Reposted
No
Salary listed
No
1% of NICE's roles list one
Ghost-job risk at NICE
low
0 stale, 15 reposted of 188 open
Hiring momentum
407 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-17

Measured from postings appearing on and disappearing from NICE's own greenhouse board since 2026-08-03. Full hiring picture for NICE.

About this role

The Senior Technical Account Manager at NiCE is responsible for managing strategic customer accounts, ensuring customer satisfaction, retention, and the realization of long-term value from the company's products. This role involves acting as a trusted advisor, coordinating resources across various teams, and maintaining strong relationships with stakeholders at all levels within the customer organizations. The position also requires conducting regular reviews and communicating effectively to address customer needs and concerns.

Our read on this posting2.6out of 5
benefits
1/5
freshness
4/5
career value
4/5
role clarity
4/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of NICE as an employer.

What you need

  • Bachelor's degree in Business Management or related field or equivalent work experience
  • 5+ years of experience in Enterprise Account Relationship Management
  • Excellent Communication and Presentation skills with C-Level and operational stakeholders
  • Experience developing and executing Customer Success strategies for enterprise accounts
  • Proven ability to improve customer health, adoption, GRR, and NRR
  • Experience conducting Executive Business Reviews and strategic account planning

Nice to have

  • Superior in-depth knowledge of CX products and associated technologies
  • Technical skill-set in Contact Center, Telecommunications, LAN/WAN, Cloud-based Software, Security
  • Experience supporting customer regulatory requirements like HIPPA, PCI, SOX, FISMA
  • Industry Certifications such as Lean Six Sigma, ITIL, PMP, TOGAF, Cisco

Worth weighing

  • Role requires occasional on-call after-hours work based on customer needs
  • Travel requirement of 20% may be a consideration for some candidates

Summarised from NICE's posting. Read the full original.

Listed by NICE on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.

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