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Nextiva

Principal Product Manager, Omnichannel CX

Nextiva · United States, Remote

Posted about 3 months ago · $130,000 - $200,000

or apply directly on Nextiva's site. We never take the application ourselves.

Is this posting real?

This role has been open
81 days
Nextiva's roles stay open a median of 60 days
Reposted
No
Salary listed
Yes
9% of Nextiva's roles list one
Ghost-job risk at Nextiva
high
30 stale, 7 reposted of 35 open
Hiring momentum
62 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-10-24

Measured from postings appearing on and disappearing from Nextiva's own greenhouse board since 2026-08-03. Full hiring picture for Nextiva.

About this role

As a Principal Product Manager for Omnichannel CX at Nextiva, you will lead the product strategy for mid-market customer experience solutions, focusing on enhancing customer interactions through innovative omnichannel and AI-powered tools. Your role involves engaging with customers and internal teams to identify market opportunities, define product roadmaps, and drive product launches that align with business goals. You will collaborate with cross-functional teams to ensure the successful delivery and adoption of products that meet the needs of growing businesses and BPO operators.

Our read on this posting3.6out of 5
benefits
4/5
freshness
1/5
career value
4/5
role clarity
4/5
pay transparency
5/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Nextiva as an employer.

What you need

  • 6+ years of SaaS Product Management experience, including ownership of customer-facing products from strategy through delivery
  • Experience serving mid-market, enterprise, or BPO customer segments with a strong understanding of customer service, contact center, or customer experience workflows
  • Demonstrated ability to translate customer needs into product strategy, roadmaps, and measurable business outcomes
  • Strong customer-facing skills with experience conducting customer discovery, validating requirements, and influencing product direction through customer insights
  • Experience leading cross-functional teams and driving alignment across Product, Engineering, Design, and GTM organizations
  • Strong analytical and problem-solving skills with experience using data to prioritize investments and measure success

Nice to have

  • Experience with contact center, CCaaS, CX, workforce engagement, or customer service platforms
  • Experience supporting BPO, outsourcing, or multi-tenant SaaS environments
  • Familiarity with AI-powered customer experience technologies, automation, routing, agent assist, or conversational AI solutions
  • Bachelor's degree in Business, Computer Science, Engineering, or a related field; MBA preferred

What you get

  • Competitive compensation, equity participation, and comprehensive benefits
  • Health: Multiple health plan options including medical, dental, vision, and telemedicine coverage
  • Insurance: Life, disability, and supplemental indemnity plans
  • Work-Life Balance: Flexible Time Off for salaried employees, PTO for hourly employees, Paid Sick Time, Paid Parental Bonding Leave, and holiday pay
  • Financial Security: 401(k) with company match, Health Savings Accounts with company contributions, Dependent Care FSA
  • Wellness: Employee Assistance Program (EAP) and comprehensive wellness initiatives

Worth weighing

  • Remote role with onsite expectations for those within 40 miles of Scottsdale headquarters
  • No specific information on the tech stack beyond mentioning AI and omnichannel capabilities
  • Vague details on the exact nature of the product features and metrics for success

Summarised from Nextiva's posting. Read the full original.

Listed by Nextiva on their greenhouse job board, last confirmed open on 2026-10-24. PitchMeAI is not the employer.

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