or apply directly on Nextiva's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 30 days Nextiva's roles stay open a median of 23 days
- Reposted
- No
- Salary listed
- No 9% of Nextiva's roles list one
- Ghost-job risk at Nextiva
- moderate 6 stale, 7 reposted of 35 open
- Hiring momentum
- 62 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Nextiva's own greenhouse board since 2026-08-03. Full hiring picture for Nextiva.
About this role
The Technical Onboarding Specialist at Nextiva is responsible for guiding new customers through the setup and adoption of the company's platform. This role involves assisting customers with account setup, configuration, and training, while also performing troubleshooting and collaborating with various internal teams to enhance the customer experience. The position requires working night shifts aligned with U.S. business hours.
- benefits
- 4/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Nextiva as an employer.
What you need
- Proficient English (written and verbal communication)
- Experience in a customer-facing or support role
- Strong problem-solving and troubleshooting skills
- Strong communication and active listening skills
- Commitment to delivering amazing customer service
- Attention to detail and time management
Nice to have
- Experience with CRM tools
- Microsoft Office proficiency
- VoIP experience preferred
- Basic networking knowledge
- Exposure to or curiosity about AI tools, automation, or prompt-based systems
What you get
- Comprehensive medical coverage
- Life, disability, traumatic injuries and critical diseases insurance
- PTO for all employees
- Paid Sick leave
- Paid parental leave
- Paid holidays
Worth weighing
- Role involves night shifts which may not suit all candidates
- Position requires a blend of technical and customer service skills, which may be challenging for some
- Emphasis on AI tools and automation may indicate a shift in traditional onboarding methods
Summarised from Nextiva's posting. Read the full original.
Listed by Nextiva on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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