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Nextiva

Manager, Technical Support

Nextiva · Guadalajara, Onsite

Posted about 2 months ago

or apply directly on Nextiva's site. We never take the application ourselves.

Is this posting real?

This role has been open
50 days
Nextiva's roles stay open a median of 60 days
Reposted
No
Salary listed
No
9% of Nextiva's roles list one
Ghost-job risk at Nextiva
high
30 stale, 7 reposted of 35 open
Hiring momentum
62 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-10-24

Measured from postings appearing on and disappearing from Nextiva's own greenhouse board since 2026-08-03. Full hiring picture for Nextiva.

About this role

As a Manager of Technical Support at Nextiva, you will lead a large customer support organization, overseeing Supervisors to ensure exceptional service delivery. Your role involves coaching leaders, managing performance metrics, and driving revenue opportunities while maintaining a strong customer-first culture. You will also engage in workforce planning and utilize AI and operational data to enhance support effectiveness and team productivity.

Our read on this posting3.6out of 5
benefits
5/5
freshness
4/5
career value
4/5
role clarity
5/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Nextiva as an employer.

What you need

  • 4+ years of people-leadership experience in customer support, technical support, or related service environments
  • 2+ years of experience leading a large customer support organization
  • Experience leading technical support or a comparable technology-focused customer support environment
  • Experience owning and delivering against team revenue or retention targets
  • Strong understanding of support operations metrics
  • Strong knowledge of quality assurance practices in customer support

Nice to have

  • Experience in technical support, telecom, BPO/CX, enterprise software, or SaaS operations
  • Experience supporting B2B customers or technology products
  • Prior experience in a sales or account management role
  • Hands-on experience with workforce planning
  • Familiarity with Salesforce or customer relationship management platforms

What you get

  • Major Health insurance for employees and dependents
  • Life Insurance (24 times monthly salary)
  • 10 personal days before first anniversary, 12 vacation days on first anniversary, 5 personal days annually thereafter
  • 30-day Christmas bonus
  • 50% vacation premium
  • Company-matched food vouchers

Worth weighing

  • Onsite role with a requirement to work five days a week
  • Focus on both customer experience and revenue generation may create pressure
  • High-volume support operation may involve challenging performance metrics

Summarised from Nextiva's posting. Read the full original.

Listed by Nextiva on their greenhouse job board, last confirmed open on 2026-10-24. PitchMeAI is not the employer.

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