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Nextiva

CX Associate, Customer Accounts

Nextiva · Scottsdale, Onsite

Posted 28 days ago

or apply directly on Nextiva's site. We never take the application ourselves.

Is this posting real?

This role has been open
28 days
Nextiva's roles stay open a median of 23 days
Reposted
No
Salary listed
No
9% of Nextiva's roles list one
Ghost-job risk at Nextiva
moderate
6 stale, 7 reposted of 35 open
Hiring momentum
62 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-17

Measured from postings appearing on and disappearing from Nextiva's own greenhouse board since 2026-08-03. Full hiring picture for Nextiva.

About this role

As a CX Associate at Nextiva, you will manage approximately 2,500 customer accounts, focusing on proactive outreach and engagement to help customers expand their use of Nextiva's Unified Communications and Contact Center solutions. Your daily tasks will include conducting outbound calls and emails, collaborating with sales and customer success teams, and assisting with product demos, all while ensuring high customer satisfaction and adherence to Nextiva's service standards.

Our read on this posting3.0out of 5
benefits
3/5
freshness
4/5
career value
4/5
role clarity
4/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Nextiva as an employer.

What you need

  • 1+ years of experience in a customer-facing, inside sales, or account management role
  • Excellent communication and phone outreach skills
  • Comfortable managing a large book of business and balancing multiple priorities
  • Curious about cloud communication technology and eager to learn UCaaS and CCaaS platforms
  • Organized, proactive, and detail-oriented with solid follow-through

Nice to have

  • Experience with Salesforce or similar CRM tools

What you get

  • Multiple health plan options including medical, dental, vision, and telemedicine coverage
  • Life, disability, and supplemental indemnity plans
  • Flexible Time Off for salaried employees, PTO for hourly employees, Paid Sick Time, Paid Parental Bonding Leave, and holiday pay
  • 401(k) with company match, Health Savings Accounts with company contributions, Dependent Care FSA
  • Employee Assistance Program (EAP) and comprehensive wellness initiatives
  • Access to ongoing learning and development opportunities and career advancement

Worth weighing

  • Onsite role with a requirement to work five days a week at the Scottsdale headquarters
  • Open to remote candidates but preference for local candidates
  • Compensation details are not explicitly stated and are tailored to individual qualifications

Summarised from Nextiva's posting. Read the full original.

Listed by Nextiva on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.

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