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MongoDB

Strategic Customer Success Manager

MongoDB · Toronto

Posted 14 days ago

or apply directly on MongoDB's site. We never take the application ourselves.

Is this posting real?

This role has been open
14 days
MongoDB's roles stay open a median of 45 days
Reposted
No
Salary listed
No
0% of MongoDB's roles list one
Ghost-job risk at MongoDB
low
0 stale, 7 reposted of 411 open
Hiring momentum
575 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-17

Measured from postings appearing on and disappearing from MongoDB's own greenhouse board since 2026-08-03. Full hiring picture for MongoDB.

About this role

As a Strategic Customer Success Manager at MongoDB, you will act as a trusted advisor to significant strategic accounts, focusing on maximizing customer lifetime value and aligning MongoDB’s capabilities with their IT transformations. Your role involves building relationships with C-suite executives, managing complex account portfolios, and driving customer retention and advocacy through proactive engagement and strategic planning.

Our read on this posting3.6out of 5
benefits
5/5
freshness
4/5
career value
4/5
role clarity
5/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of MongoDB as an employer.

What you need

  • 9 to 12+ years in a technical customer-facing role (e.g., Technical Customer Success, Solutions Architecture/Engineering, Professional Services/Implementation, Technical Account Management) for a deeply technical, ideally consumption-based, product
  • 6+ years experience being accountable for customer health and revenue realization for a defined book of strategic G2000 business
  • Excellent verbal and written communication skills with the ability to influence technical and business outcomes at the C-suite level
  • Bachelor’s degree in Computer Science, STEM, or equivalent technical work experience

What you get

  • Equity
  • Participation in the employee stock purchase program
  • Flexible paid time off
  • 20 weeks fully-paid gender-neutral parental leave
  • Fertility and adoption assistance
  • Registered Retirement Savings Plan (RRSP) with employer match

Worth weighing

  • Role involves significant responsibility for customer health and revenue realization, which may be high-pressure
  • Position requires extensive experience and may not be suitable for less experienced candidates
  • Hybrid working model may require flexibility in work location and hours

Summarised from MongoDB's posting. Read the full original.

Listed by MongoDB on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.

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