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MongoDB

Senior Customer Success Manager

MongoDB · Melbourne

Posted about a month ago

or apply directly on MongoDB's site. We never take the application ourselves.

Is this posting real?

This role has been open
30 days
MongoDB's roles stay open a median of 45 days
Reposted
No
Salary listed
No
0% of MongoDB's roles list one
Ghost-job risk at MongoDB
low
0 stale, 7 reposted of 411 open
Hiring momentum
575 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-17

Measured from postings appearing on and disappearing from MongoDB's own greenhouse board since 2026-08-03. Full hiring picture for MongoDB.

About this role

As a Senior Customer Success Manager at MongoDB, you will serve as a key advisor for Enterprise accounts, helping customers navigate complex technical environments and maximize their investment in MongoDB. Your role involves driving customer retention and revenue realization, conducting business reviews, managing account strategies, and collaborating with internal teams to ensure customer success. Additionally, you will mentor team members and advocate for customer needs within the organization.

Our read on this posting3.2out of 5
benefits
2/5
freshness
4/5
career value
5/5
role clarity
5/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of MongoDB as an employer.

What you need

  • 7 to 10+ years in a technical customer-facing role (e.g., Technical Customer Success, Solutions Architecture/Engineering, Professional Services/Implementation, Technical Account Management) for a deeply technical product
  • 4+ years experience being accountable for customer health and revenue realization for Enterprise customers
  • Excellent verbal and written communication skills with the ability to influence technical and business outcomes
  • Bachelor’s degree in Computer Science, STEM, or equivalent technical work experience

What you get

  • Employee affinity groups
  • Fertility assistance
  • Generous parental leave policy

Worth weighing

  • No salary listed
  • Hybrid working model mentioned, which may imply some flexibility but also potential challenges in team cohesion
  • Role involves high-pressure scenarios and requires navigating complex technical environments

Summarised from MongoDB's posting. Read the full original.

Listed by MongoDB on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.

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