or apply directly on MongoDB's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 21 days MongoDB's roles stay open a median of 45 days
- Reposted
- No
- Salary listed
- No 0% of MongoDB's roles list one
- Ghost-job risk at MongoDB
- low 0 stale, 7 reposted of 411 open
- Hiring momentum
- 575 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from MongoDB's own greenhouse board since 2026-08-03. Full hiring picture for MongoDB.
About this role
As a Senior Customer Success Manager at MongoDB, you will act as a strategic advisor to Enterprise accounts, helping customers maximize their investment in MongoDB through effective account management and customer advocacy. Your role will involve building relationships with senior stakeholders, managing complex technical environments, and driving customer retention and revenue realization while mentoring team members. You will also collaborate across various internal teams to ensure customer success and influence product development based on customer feedback.
- benefits
- 5/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 5/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of MongoDB as an employer.
What you need
- 7 to 10+ years in a technical customer-facing role (e.g., Technical Customer Success, Solutions Architecture/Engineering, Professional Services/Implementation, Technical Account Management)
- 4+ years experience being accountable for customer health and revenue realization for Enterprise customers
- Excellent verbal and written communication skills
- Bachelor’s degree in Computer Science, STEM, or equivalent technical work experience
What you get
- equity
- participation in the employee stock purchase program
- flexible paid time off
- 20 weeks fully-paid gender-neutral parental leave
- fertility and adoption assistance
- 401(k) plan
Worth weighing
- no specific details on the technical stack used
- role involves high-pressure scenarios which may not suit everyone
- the position requires significant experience in a technical role, which may limit candidates
- the salary range is quite broad, indicating potential variability in offers
Summarised from MongoDB's posting. Read the full original.
Listed by MongoDB on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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