or apply directly on MongoDB's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 21 days MongoDB's roles stay open a median of 45 days
- Reposted
- No
- Salary listed
- No 0% of MongoDB's roles list one
- Ghost-job risk at MongoDB
- low 0 stale, 7 reposted of 411 open
- Hiring momentum
- 575 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from MongoDB's own greenhouse board since 2026-08-03. Full hiring picture for MongoDB.
About this role
The Manager of Technical Services Engineering will lead a regional team of MongoDB Support Engineers, focusing on enhancing customer support through AI tools and innovative workflows. Responsibilities include diagnosing performance issues, advising on design and architecture, managing customer investigations, and improving support processes. The role requires collaboration with various stakeholders and aims to build a high-performing team in Mexico City.
- benefits
- 2/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 5/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of MongoDB as an employer.
What you need
- A minimum of five(5) years practical experience running a technical support team or organization
- Strong people management skills with a track record of building and managing individuals
- Ability to rapidly adopt new technologies and deploy them in a team environment
- Ability to think on your feet, remain calm under pressure, and solve problems in real-time
- Ability to lead-by-example with strong diagnostic and troubleshooting skills
- Ability to understand customer business drivers and use cases
Nice to have
- Prior work at a database company, specifically in the NoSQL space
- Born-in-the-cloud SaaS experience, IaaS or PaaS highly desirable
- Experience developing KPI’s viewable in management dashboards using analytical tools like Tableau
- Experience applying AI in technical support and/or engineering environments
What you get
- Employee affinity groups
- Fertility assistance
- Generous parental leave policy
Worth weighing
- No salary listed
- Hybrid working model
- Focus on building an AI-native team may require adaptation to new technologies
Summarised from MongoDB's posting. Read the full original.
Listed by MongoDB on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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