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MongoDB

Manager, Technical Services Engineering

MongoDB · Palo Alto; San Francisco

Posted 15 days ago

or apply directly on MongoDB's site. We never take the application ourselves.

Is this posting real?

This role has been open
15 days
MongoDB's roles stay open a median of 45 days
Reposted
No
Salary listed
No
0% of MongoDB's roles list one
Ghost-job risk at MongoDB
low
0 stale, 7 reposted of 411 open
Hiring momentum
575 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-17

Measured from postings appearing on and disappearing from MongoDB's own greenhouse board since 2026-08-03. Full hiring picture for MongoDB.

About this role

The Manager of Technical Services Engineering will lead a regional team of MongoDB Support Engineers, focusing on customer satisfaction and technical excellence. Daily responsibilities include managing high-profile customer escalations, collaborating with internal teams, and guiding the professional development of team members. The role requires a strong emphasis on problem-solving, communication, and understanding customer needs within a fast-paced technical support environment.

Our read on this posting3.4out of 5
benefits
5/5
freshness
4/5
career value
4/5
role clarity
4/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of MongoDB as an employer.

What you need

  • A minimum of five (5) years practical experience running a technical support team or organization
  • Experience coordinating high profile customer escalations
  • Strong people management skills
  • Ability to think on your feet and solve problems in real-time
  • Ability to lead-by-example with strong diagnostic and troubleshooting skills
  • Adept at setting clear expectations for individuals

Nice to have

  • Prior work at a database company, specifically in the NoSQL space
  • Born-in-the-cloud SaaS experience
  • Experience with modern observability, analytics, and automation tools
  • Experience developing KPI’s viewable in management dashboards using analytical tools like Tableau
  • Exposure to AI/ML technologies

What you get

  • Equity
  • Participation in the employee stock purchase program
  • Flexible paid time off
  • 20 weeks fully-paid gender-neutral parental leave
  • Fertility and adoption assistance
  • 401(k) plan

Worth weighing

  • Role requires in-office work 3 or more days a week
  • No specific mention of technology stack or tools used
  • Salary range provided but varies based on individual factors

Summarised from MongoDB's posting. Read the full original.

Listed by MongoDB on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.

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