or apply directly on MongoDB's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 21 days MongoDB's roles stay open a median of 45 days
- Reposted
- No
- Salary listed
- No 0% of MongoDB's roles list one
- Ghost-job risk at MongoDB
- low 0 stale, 7 reposted of 411 open
- Hiring momentum
- 575 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from MongoDB's own greenhouse board since 2026-08-03. Full hiring picture for MongoDB.
About this role
As a Customer Success Manager at MongoDB, you will serve as a trusted advisor to a large number of customers, helping them maximize their success with MongoDB's products through proactive engagement strategies. Your role will involve onboarding customers, driving product adoption, managing account health, and collaborating with internal teams to ensure customer satisfaction and retention. You will leverage data insights to enhance customer experiences and contribute to the overall success of the customer portfolio.
- benefits
- 2/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of MongoDB as an employer.
What you need
- 5 to 7+ years in a technical customer-facing role (e.g., Technical Customer Success, Solutions Architecture/Engineering, Professional Services/Implementation, Technical Account Management)
- 3+ years experience being accountable for customer health and revenue realization across a portfolio of accounts
- Excellent verbal and written communication skills
- Bachelor’s degree in Computer Science, STEM, or equivalent technical work experience
- Mandarin speaking and based in Kuala Lumpur
Nice to have
- Experience in managing scaled or pooled portfolios utilizing scalable strategies to enhance customer retention
- Familiarity with designing workflows or engagement strategies using AI or automation-driven tools
What you get
- Employee affinity groups
- Fertility assistance
- Generous parental leave policy
- Supportive and enriching culture
Worth weighing
- No salary listed
- Role involves managing a high volume of customers which may lead to a demanding workload
- Hybrid working model may require flexibility in work hours
Summarised from MongoDB's posting. Read the full original.
Listed by MongoDB on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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