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MongoDB

Customer Success Manager

MongoDB · Hong Kong

Posted 21 days ago

or apply directly on MongoDB's site. We never take the application ourselves.

Is this posting real?

This role has been open
21 days
MongoDB's roles stay open a median of 45 days
Reposted
No
Salary listed
No
0% of MongoDB's roles list one
Ghost-job risk at MongoDB
low
0 stale, 7 reposted of 411 open
Hiring momentum
575 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-17

Measured from postings appearing on and disappearing from MongoDB's own greenhouse board since 2026-08-03. Full hiring picture for MongoDB.

About this role

As a Customer Success Manager at MongoDB, you will serve as a trusted advisor to a large number of customers, helping them navigate their journey with the company's products. Your role will involve maximizing customer lifetime value through effective onboarding, ongoing engagement, and managing customer accounts to ensure retention and revenue realization. You will also collaborate internally to advocate for customer needs and contribute to the development of scalable programs that enhance customer satisfaction and outcomes.

Our read on this posting2.8out of 5
benefits
2/5
freshness
4/5
career value
4/5
role clarity
4/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of MongoDB as an employer.

What you need

  • 5 to 7+ years in a technical customer-facing role (e.g., Technical Customer Success, Solutions Architecture/Engineering, Professional Services/Implementation, Technical Account Management)
  • 3+ years experience being accountable for customer health and revenue realization across a portfolio of accounts
  • Excellent verbal and written communication skills
  • Bachelor’s degree in Computer Science, STEM, or equivalent technical work experience
  • Mandarin speaking candidates based in Hong Kong

Nice to have

  • Experience in managing scaled or pooled portfolios utilizing scalable strategies to enhance customer retention
  • Familiarity with designing workflows or engagement strategies using AI or automation-driven tools

What you get

  • Employee affinity groups
  • Fertility assistance
  • Generous parental leave policy
  • Supportive and enriching culture

Worth weighing

  • No salary listed
  • Role involves managing a high volume of customers which may lead to a demanding workload
  • Position requires navigating ambiguity and innovating in processes

Summarised from MongoDB's posting. Read the full original.

Listed by MongoDB on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.

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