or apply directly on Moneyboxapp's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 22 days Moneyboxapp's roles stay open a median of 27 days
- Reposted
- No
- Salary listed
- No 0% of Moneyboxapp's roles list one
- Ghost-job risk at Moneyboxapp
- low 0 stale, 4 reposted of 20 open
- Hiring momentum
- 32 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Moneyboxapp's own lever board since 2026-08-04. Full hiring picture for Moneyboxapp.
About this role
The Customer Care Team Lead at Moneybox will oversee the Customer Care function within Customer Operations, focusing on complaint handling, Vulnerable Customer operations, and bereavements. This role aims to maintain operational excellence and ensure customers receive a fair and empathetic experience during critical interactions. The position is a maternity cover for 12 months and involves leading a dedicated team.
- benefits
- 1/5
- freshness
- 4/5
- career value
- 3/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Moneyboxapp as an employer.
What you need
- Experience in customer care or operations management
- Strong leadership skills
- Ability to handle sensitive customer situations
- Commitment to maintaining operational excellence
Worth weighing
- Role is a maternity cover for 12 months, which may affect job stability
- Hybrid working policy requires candidates to be based in the UK
- No visa sponsorship available for this role
- Conditional job offer based on pre-employment checks, including financial history
Summarised from Moneyboxapp's posting. Read the full original.
Listed by Moneyboxapp on their lever job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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