or apply directly on Moneyboxapp's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 29 days Moneyboxapp's roles stay open a median of 27 days
- Reposted
- No
- Salary listed
- No 0% of Moneyboxapp's roles list one
- Ghost-job risk at Moneyboxapp
- low 0 stale, 4 reposted of 20 open
- Hiring momentum
- 32 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Moneyboxapp's own lever board since 2026-08-04. Full hiring picture for Moneyboxapp.
About this role
The Head of Customer Support & Care at Moneybox is a senior leadership position responsible for overseeing the Customer Support and Customer Care teams, as well as the Training & Onboarding function. This role focuses on delivering exceptional customer service, managing complex customer needs, and developing a scalable support model that leverages AI and automation to enhance service quality and productivity.
- benefits
- 1/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Moneyboxapp as an employer.
What you need
- Experience in customer support leadership
- Strong operational leadership skills
- Ability to develop and implement customer service strategies
- Experience with training and onboarding functions
- Empathy and customer-centric mindset
Worth weighing
- No salary or benefits listed
- Hybrid working policy requires candidates to be based in the UK
- Visa sponsorship not available for this role
- Conditional offer subject to pre-employment checks, including criminal record and credit history
Summarised from Moneyboxapp's posting. Read the full original.
Listed by Moneyboxapp on their lever job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
More roles at Moneyboxapp
- Business Development Executive (6-month FTC)Hybrid or Remote
- Pension Transfers Team Leader (6-month FTC)Hybrid or Remote
- Customer Operations Team Leader (18-month FTC)London Office
- Support Team LeaderHybrid or Remote
- Lead Business AnalystLondon Office
- Customer Operations ExecutiveHybrid or Remote
- Social Media LeadLondon Office
- Customer Care Team Lead (FTC - Mat Cover)London Office