or apply directly on Moneyboxapp's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 79 days Moneyboxapp's roles stay open a median of 62 days
- Reposted
- Yes taken down and listed again at least once
- Salary listed
- No 0% of Moneyboxapp's roles list one
- Ghost-job risk at Moneyboxapp
- high 18 stale, 4 reposted of 20 open
- Hiring momentum
- 32 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-10-23
Measured from postings appearing on and disappearing from Moneyboxapp's own lever board since 2026-08-04. Full hiring picture for Moneyboxapp.
About this role
As a Customer Care Executive at Moneybox, you will be part of a dedicated team focused on handling escalations and providing specialized service to customers, particularly those in vulnerable situations. Your day-to-day responsibilities will include de-escalating conflicts, responding promptly to inquiries, and finding creative solutions to complex customer issues while collaborating with other customer-facing teams to improve service quality.
- benefits
- 1/5
- freshness
- 1/5
- career value
- 3/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Moneyboxapp as an employer.
What you need
- Empathy and a mature approach to customer interactions
- Ability to handle difficult conversations
- Strong listening skills
- Knowledge of Moneybox products and services
- Experience in resolving complaints and escalations
- Ability to work collaboratively in a small team
Worth weighing
- No visa sponsorship available; only UK-based candidates will be considered
- Role requires handling sensitive situations, including bereavements
- Pre-employment checks will include criminal record and adverse credit history checks, which may affect suitability for the role
Summarised from Moneyboxapp's posting. Read the full original.
Listed by Moneyboxapp on their lever job board, last confirmed open on 2026-10-23. PitchMeAI is not the employer.
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