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Mixpanel

Senior Customer Strategy & Operations Manager

Mixpanel · New York City, US (Hybrid)

Posted about 3 months ago · $174,600 - $213,400

or apply directly on Mixpanel's site. We never take the application ourselves.

Is this posting real?

This role has been open
80 days
Mixpanel's roles stay open a median of 66 days
Reposted
No
Salary listed
Yes
44% of Mixpanel's roles list one
Ghost-job risk at Mixpanel
high
84 stale, 1 reposted of 86 open
Hiring momentum
113 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-10-22

Measured from postings appearing on and disappearing from Mixpanel's own greenhouse board since 2026-08-03. Full hiring picture for Mixpanel.

About this role

In this role, you will serve as a strategic advisor to the VP of Global Customer Success, focusing on understanding and growing the customer base through data analysis and operational processes. You will be hands-on with customer data to identify drivers of upsell and churn, manage forecasting for post-sales activities, and collaborate with leadership to enhance customer success systems and AI tools.

Our read on this posting3.8out of 5
benefits
4/5
freshness
1/5
career value
4/5
role clarity
5/5
pay transparency
5/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Mixpanel as an employer.

What you need

  • 5+ years operating in Revenue Strategy, Sales Strategy, CS Operations, or Business Operations at a high-growth B2B SaaS company
  • Direct experience supporting a Customer Success or Post-Sales organization
  • Hands-on with a CS platform
  • Strong technical and analytical instincts
  • Enterprise product experience
  • Structured thinking and commercial judgment

What you get

  • Comprehensive Medical, Vision, and Dental Care
  • Mental Wellness Benefit
  • Generous Vacation Policy & Additional Company Holidays
  • Enhanced Parental Leave
  • Volunteer Time Off
  • Pre-Tax Benefits including 401(K)

Worth weighing

  • No specific salary figure listed, only a range
  • Role involves significant hands-on data work, which may not appeal to all candidates
  • Emphasis on AI fluency suggests a need for ongoing learning in this area

Summarised from Mixpanel's posting. Read the full original.

Listed by Mixpanel on their greenhouse job board, last confirmed open on 2026-10-22. PitchMeAI is not the employer.

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