or apply directly on Miro's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 13 days Miro's roles stay open a median of 45 days
- Reposted
- No
- Salary listed
- No 8% of Miro's roles list one
- Ghost-job risk at Miro
- high 22 stale, 3 reposted of 40 open
- Hiring momentum
- 63 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Miro's own greenhouse board since 2026-08-03. Full hiring picture for Miro.
About this role
As the Head of Customer Success Management for the DACH region at Miro, you will lead and coach a team of Customer Success Managers, focusing on improving customer adoption, retention, and expansion. You will collaborate with sales and other teams to enhance customer lifetime value and maintain account health. Additionally, you will be responsible for revenue forecasting and building executive relationships with key accounts while driving innovation through AI transformation.
- benefits
- 2/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Miro as an employer.
What you need
- 5+ years of management experience leading High Touch Customer Success or core account management teams at a high-growth B2B SaaS organization
- 2 years in Consulting
- Fluent in German
- Experience in hiring, training, and enabling CSMs, with a focus on consultative advising and selling
- Solid understanding of Customer Success norms, processes, and KPIs
- Excellent communication skills and ability to establish relationships at the executive level
What you get
- Equity
- Wellbeing benefit
- WFH equipment allowance
- Annual Learning & Development stipend
Worth weighing
- No specific salary mentioned
- Role involves both management and hands-on contributions
- Focus on AI transformation may indicate a need for adaptability in tech
Summarised from Miro's posting. Read the full original.
Listed by Miro on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
More roles at Miro
- Senior Channel Account ManagerAustin, US; Los Angeles, US; New York, US; Remote US; San Francisco, US
- Expression of Interest: Enterprise & Strategic AE - UK/ILondon, UK
- Senior Lifecycle Marketing ManagerCopenhagen, DK; London, UK
- Expression of Interest: SMB & Commercial Account ExecutiveRemote LATAM
- Expression of Interest: SMB & Commercial Account ExecutiveAustin, US
- Manager, Customer Support AMERAustin, US
- Workplace CoordinatorAustin, US
- Staff Product Designer, GrowthCopenhagen, DK; London, UK; Remote Europe