or apply directly on Mews's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 13 days Mews's roles stay open a median of 34 days
- Reposted
- No
- Salary listed
- No 0% of Mews's roles list one
- Ghost-job risk at Mews
- high 11 stale, 2 reposted of 31 open
- Hiring momentum
- 51 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Mews's own greenhouse board since 2026-08-03. Full hiring picture for Mews.
About this role
As the Manager of Customer Success at Mews, you will lead a team of 8-10 Customer Success Managers across the DACHEE region, focusing on evolving the team's commercial capabilities and driving revenue through upselling and cross-selling. Your role will involve managing team performance, coaching members, and implementing AI-powered systems to enhance customer health and risk management. You'll also collaborate with various internal teams to advocate for customer needs and influence product priorities.
- benefits
- 5/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Mews as an employer.
What you need
- Proven experience managing Customer Success or Customer Experience teams in a SaaS environment, accountable for both people and business outcomes
- A commercially minded approach to Customer Success with experience managing teams against commercial KPIs (upsell, cross-sell, expansion)
- Experience building or overhauling CS processes and operating models in a scale-up context
- Background in sales or a commercially structured CS function
- Skilled at coaching and performance management, developing teams through commercial conversations
- Data-fluent with the ability to read performance trends and turn insights into action
Nice to have
- Experience in a multi-product SaaS environment with a complex platform
- Background managing distributed teams across multiple European markets
- Track record navigating organisational change or a period of rapid team evolution
What you get
- Unlimited paid holiday
- Participation in company share program
- Paid parental leave (6 months fully paid for primary caregivers, 2 months for secondary)
- Annual Learning budget of €300
- Monthly 'EDGE' time to Explore, Develop, Grow, and Elevate yourself
- Work from anywhere policy with flexibility to work abroad
Worth weighing
- The role requires a significant shift in mindset from traditional customer satisfaction metrics to a revenue-generating focus.
- The company is rapidly growing and evolving, which may lead to changes in processes and priorities.
- AI is a core part of the role, requiring advanced understanding and hands-on experience with AI systems.
- The salary range is provided but may vary based on funding and candidate qualifications.
Summarised from Mews's posting. Read the full original.
Listed by Mews on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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