or apply directly on Mews's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 19 days Mews's roles stay open a median of 34 days
- Reposted
- No
- Salary listed
- No 0% of Mews's roles list one
- Ghost-job risk at Mews
- high 11 stale, 2 reposted of 31 open
- Hiring momentum
- 51 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Mews's own greenhouse board since 2026-08-03. Full hiring picture for Mews.
About this role
As a Customer Support Specialist at Mews, you will handle complex customer cases through various communication channels, ensuring customer satisfaction and retention. Your role involves working consultatively with clients to improve their use of the Mews platform, identifying patterns in support cases, and collaborating with product teams to enhance service delivery. You will also leverage AI to optimize support workflows and contribute to knowledge management within the team.
- benefits
- 5/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Mews as an employer.
What you need
- Experience in a technical customer support role, ideally in SaaS or hospitality technology
- Analytical skills to work through complex, escalated cases and identify root issues
- Fluency in English and Gujarati (written and spoken)
- Availability for shift work, including weekends and bank holidays
- AI Fluency Level 3: experience redesigning support workflows using AI and evaluating AI output critically
Nice to have
- Background in hotel operations
- Experience with Salesforce, Aircall, or comparable support tooling
What you get
- Unlimited paid holiday
- Participation in company share program
- Paid parental leave (6 months fully paid for primary caregivers, 2 months for secondary)
- Annual Learning budget of €300
- Monthly 'EDGE' time to Explore, Develop, Grow, and Elevate
- Work from anywhere policy
Worth weighing
- Role involves handling escalated customer issues, which may be high-pressure
- Position requires strong analytical skills and autonomy, which may not suit everyone
- AI plays a significant role in the support process, which may require adaptation for those unfamiliar with it
Summarised from Mews's posting. Read the full original.
Listed by Mews on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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