or apply directly on Maven Clinic's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 1 day Maven Clinic's roles stay open a median of 45 days
- Reposted
- No
- Salary listed
- Yes 84% of Maven Clinic's roles list one
- Ghost-job risk at Maven Clinic
- high 20 stale, 1 reposted of 37 open
- Hiring momentum
- 52 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Maven Clinic's own greenhouse board since 2026-08-03. Full hiring picture for Maven Clinic.
About this role
The Senior Associate for the Resolution Response Team at Maven Clinic will manage complex member escalations, ensuring efficient and consistent resolutions. This role involves conducting investigations, leading service recovery efforts, and collaborating across various teams to address issues related to billing, benefits, and service breakdowns. The position requires excellent communication skills and a member-centric approach to restore trust and improve service outcomes.
- benefits
- 4/5
- freshness
- 5/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 5/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Maven Clinic as an employer.
What you need
- Bachelor’s degree in Healthcare Administration, Business, Communications, or related field preferred, or equivalent experience
- 3+ years in escalation management, member/customer advocacy, health benefits, or healthcare operations
- Experience resolving complex, multi-stakeholder escalations
- Strong knowledge of employer-sponsored benefits, reimbursement and claims workflows, and the fertility/family-building member journey
- Familiarity with Zendesk, Jira, Guru, Google Sheets, and Looker
- Highly organized and detail-oriented
What you get
- Employer-covered health, dental, and insurance plan options
- Access to the full platform and specialists, including care for mental health, reproductive health, family planning and pediatrics
- Wellness partnerships for whole-self care
- Hybrid work, in office meals, and work together days
- 16 weeks 100% paid parental leave and new parent stipend for Mavens who've been with us for 1 year+
- Annual professional development stipend and access to a personal career coach
Worth weighing
- Role requires active work authorization in the US
- Position is non-exempt with set hours and occasional weekend coverage
- No specific mention of remote work limitations, but candidates must be in specified states
- Base salary range provided, but individual pay decisions based on various factors
Summarised from Maven Clinic's posting. Read the full original.
Listed by Maven Clinic on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
More roles at Maven Clinic
- Sales Development RepresentativeRemote
- Senior Director, HRBPNew York, New York, United States
- Member Services SpecialistRemote
- Senior Associate, RFP & Implementation ProjectsRemote
- Senior Client Support AssociateRemote
- International Care Advocate (UK)Remote
- Staff Software Engineer, InfrastructureNew York, New York, United States; San Francisco, CA; Remote, US; Seattle, Washington, United States
- VP, CommunicationsNew York, New York, United States