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Maven Clinic

Member Services Specialist

Maven Clinic · Remote

Posted 20 days ago · $82,000 - $96,000

or apply directly on Maven Clinic's site. We never take the application ourselves.

Is this posting real?

This role has been open
20 days
Maven Clinic's roles stay open a median of 45 days
Reposted
No
Salary listed
Yes
84% of Maven Clinic's roles list one
Ghost-job risk at Maven Clinic
high
20 stale, 1 reposted of 37 open
Hiring momentum
52 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-17

Measured from postings appearing on and disappearing from Maven Clinic's own greenhouse board since 2026-08-03. Full hiring picture for Maven Clinic.

About this role

As a Member Services Specialist at Maven Clinic, you will manage complex and sensitive member cases, such as appeals and denied claims, from initial contact through to resolution. Your role involves handling everyday support inquiries, providing clear explanations of coverage and reimbursement rules, and ensuring members are kept informed throughout the process. You will also need to balance general support tasks with more complex escalations, adapting to shifting demands in a fast-paced environment.

Our read on this posting4.0out of 5
benefits
3/5
freshness
4/5
career value
4/5
role clarity
4/5
pay transparency
5/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Maven Clinic as an employer.

What you need

  • Ability to investigate issues and provide clear answers rather than status updates
  • Strong communication skills to explain coverage and reimbursement rules clearly
  • Experience managing complex cases end to end
  • Ability to balance complex escalations with general support volume
  • Willingness to work assigned shifts, including evenings, weekends, and holidays

Nice to have

  • Experience with claims, appeals, reimbursement, or payments
  • Experience with fertility benefits, specialty healthcare, or financial operations
  • Familiarity with Zendesk, Jira, and Slack
  • Experience mentoring peers or supporting QA programs
  • Spanish fluency, written and verbal

What you get

  • Employer-covered health, dental, and insurance plan options
  • Access to the full platform and specialists for mental health and reproductive health
  • 16 weeks 100% paid parental leave and new parent stipend for eligible employees
  • Annual professional development stipend and access to a personal career coach
  • 401K matching for US-based employees, with immediate vesting

Worth weighing

  • No specific salary figure mentioned beyond the range of $82,000 - $96,000
  • Role requires handling sensitive cases that may involve high-stress situations
  • Shifts include evenings, overnights, weekends, and holidays, which may affect work-life balance

Summarised from Maven Clinic's posting. Read the full original.

Listed by Maven Clinic on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.

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