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Luxurypresence

Client Experience Specialist

Luxurypresence · Austin, TX

Posted about a month ago

or apply directly on Luxurypresence's site. We never take the application ourselves.

Is this posting real?

This role has been open
30 days
Luxurypresence's roles stay open a median of 44 days
Reposted
No
Salary listed
No
10% of Luxurypresence's roles list one
Ghost-job risk at Luxurypresence
low
0 stale, 3 reposted of 29 open
Hiring momentum
38 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-17

Measured from postings appearing on and disappearing from Luxurypresence's own lever board since 2026-08-04. Full hiring picture for Luxurypresence.

About this role

The Client Experience Specialist at Luxury Presence plays a crucial role in client retention by engaging with clients who have expressed a desire to cancel their services. This position involves handling challenging conversations, building rapport, and providing solutions to retain clients while managing multiple projects and maintaining data quality. The role requires proactive communication and collaboration across teams to drive retention strategies and improve client satisfaction.

Our read on this posting2.6out of 5
benefits
1/5
freshness
4/5
career value
4/5
role clarity
4/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Luxurypresence as an employer.

What you need

  • 2-3 years in a client retention role, preferably at a SaaS company
  • Experience driving towards KPIs around retaining and growing client accounts
  • 1+ years working with software, ideally web-design or development, or marketing
  • Strong verbal and written communication skills
  • Ability to manage multiple projects and challenges
  • Calm energy in stressful situations

Nice to have

  • Familiarity with the residential real estate industry
  • Hands-on experience working with real estate agents and/or real estate technology
  • A consistent track-record of winning and saving clients

Worth weighing

  • No specific salary or benefits listed
  • Role involves handling difficult client conversations which may be stressful
  • Start-up environment may require flexibility and a strong work ethic

Summarised from Luxurypresence's posting. Read the full original.

Listed by Luxurypresence on their lever job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.

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