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Luxurypresence

Senior Manager, CS Operations

Luxurypresence · Austin, TX

Posted today

or apply directly on Luxurypresence's site. We never take the application ourselves.

Is this posting real?

This role has been open
0 days
Luxurypresence's roles stay open a median of 68 days
Reposted
No
Salary listed
No
9% of Luxurypresence's roles list one
Ghost-job risk at Luxurypresence
high
25 stale, 3 reposted of 34 open
Hiring momentum
43 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-10-15

Measured from postings appearing on and disappearing from Luxurypresence's own lever board since 2026-08-04. Full hiring picture for Luxurypresence.

About this role

In this role, the Senior Manager of CS Operations will oversee product management for Scout, the internal CSM platform, and drive operational improvements within the post-sales organization. Responsibilities include managing complex projects, designing efficient processes, collaborating with cross-functional teams, and leveraging AI tools to enhance team productivity. The position requires a self-directed operator who can work autonomously and deliver impactful results that contribute to client success.

Our read on this posting2.8out of 5
benefits
1/5
freshness
5/5
career value
4/5
role clarity
4/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Luxurypresence as an employer.

What you need

  • 5+ years in CS Operations, Revenue Operations, or a similar role at a SaaS or tech company
  • Strong project management skills with a track record of driving complex, cross-functional initiatives from start to finish
  • Systems thinking and process design
  • Analytical mindset with experience building dashboards and defining KPIs
  • Cross-functional stakeholder management skills
  • Product management mindset

Nice to have

  • Experience serving as an internal product manager for ops-built tools or platforms
  • Experience with CS platforms (Intercom, Zendesk, Gainsight, or similar)
  • Background in real estate technology or vertical SaaS
  • Experience building or scaling an ops function in a high-growth environment (75-200M ARR)

Worth weighing

  • No salary listed
  • Role involves significant autonomy and complexity
  • Focus on operational efficiency and data-informed decisions
  • Experience with AI tools is emphasized

Summarised from Luxurypresence's posting. Read the full original.

Listed by Luxurypresence on their lever job board, last confirmed open on 2026-10-15. PitchMeAI is not the employer.

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