or apply directly on Lawmatics's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 4 days Lawmatics's roles stay open a median of 15 days
- Reposted
- No
- Salary listed
- No 0% of Lawmatics's roles list one
- Ghost-job risk at Lawmatics
- low 0 stale, 0 reposted of 2 open
- Hiring momentum
- 4 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-28
Measured from postings appearing on and disappearing from Lawmatics's own greenhouse board since 2026-08-03. Full hiring picture for Lawmatics.
About this role
As a Customer Success Specialist at Lawmatics, you'll support clients by troubleshooting technical issues and educating them on using the platform effectively. Your role involves understanding customer needs, providing tailored solutions, and collaborating with internal teams to enhance customer experiences. You'll also manage customer inquiries, document issues, and assist with billing and feature setup, all while becoming a superuser of the Lawmatics platform.
- benefits
- 1/5
- freshness
- 5/5
- career value
- 4/5
- role clarity
- 5/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Lawmatics as an employer.
What you need
- 1+ years of experience in a customer success or service environment responding to customer requests via phone, email, and in-app messages
- Excellent written/oral communication and interpersonal skills
- Ability to explain technical concepts in clear, approachable terms for a non-technical audience
- Comfortable learning and navigating a wide range of internal tools and platforms as the tech stack evolves
- A curious mindset with a keen interest to deeply understand core efficiencies and obstacles facing the client
- Sound judgment and the confidence to investigate and problem-solve
What you get
- Hourly Rate $25 — $30 USD
- Hybrid work schedule with Monday through Wednesday in-office and Thursday and Friday remote
Worth weighing
- The role involves a complex and evolving platform, which may require continuous learning and adaptation.
- No specific mention of career advancement opportunities or long-term growth within the company.
Summarised from Lawmatics's posting. Read the full original.
Listed by Lawmatics on their greenhouse job board, last confirmed open on 2026-09-28. PitchMeAI is not the employer.
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