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Lantern

Member Engagement Supervisor

Lantern · Dallas, Texas, United States

Posted 13 days ago · $70,000-$80,000

or apply directly on Lantern's site. We never take the application ourselves.

Is this posting real?

This role has been open
13 days
Lantern's roles stay open a median of 23 days
Reposted
No
Salary listed
Yes
52% of Lantern's roles list one
Ghost-job risk at Lantern
moderate
5 stale, 1 reposted of 21 open
Hiring momentum
55 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-17

Measured from postings appearing on and disappearing from Lantern's own greenhouse board since 2026-08-03. Full hiring picture for Lantern.

About this role

As a Member Engagement Supervisor at Lantern, you will lead and coach a team of Care Advocates in a call center environment, focusing on enhancing their performance and member engagement. Your role involves real-time coaching, managing schedules, and handling escalated inquiries, all while fostering a positive and accountable team culture. You will also collaborate with other departments to ensure quality care coordination and contribute to process improvements.

Our read on this posting4.2out of 5
benefits
4/5
freshness
4/5
career value
4/5
role clarity
4/5
pay transparency
5/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Lantern as an employer.

What you need

  • 2–3 years of experience in a contact center or call center environment
  • 1+ year in a lead, team lead, or supervisory capacity — formal or informal
  • Strong interpersonal and communication skills
  • Proven ability to manage multiple priorities in a dynamic, fast-paced setting
  • Comfort with contact center tools and reporting dashboards (Salesforce, Five9, or similar)
  • Customer-centric focus with excellent communication skills

Nice to have

  • Healthcare, insurance, or outbound sales/case management experience
  • Knowledge of care coordination and case management concepts
  • Bilingual (English-Spanish) preferred

What you get

  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Short & Long Term Disability
  • Life Insurance
  • 401k with company match

Worth weighing

  • Role is fully onsite in Dallas, TX
  • Specific work hours will be determined upon hire and must fall within call center's operating hours of 8:00 AM–7:00 PM ET
  • Base salary range is $70,000-$80,000 depending on experience

Summarised from Lantern's posting. Read the full original.

Listed by Lantern on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.

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