Member Engagement Advocate
Lantern · Dallas, Texas, United States
Posted 23 days ago · $22.00 - $26.50
or apply directly on Lantern's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 23 days Lantern's roles stay open a median of 23 days
- Reposted
- No
- Salary listed
- Yes 52% of Lantern's roles list one
- Ghost-job risk at Lantern
- moderate 5 stale, 1 reposted of 21 open
- Hiring momentum
- 55 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Lantern's own greenhouse board since 2026-08-03. Full hiring picture for Lantern.
About this role
As a Member Engagement Advocate at Lantern, you will primarily engage in outbound calling to assist members in navigating their healthcare options and scheduling necessary care. Your role involves building rapport, educating members about their benefits, and handling objections to convert hesitant individuals into active participants in their care journey. You will also manage member cases, document interactions, and collaborate with health plans to resolve issues while maintaining a high standard of professionalism and HIPAA compliance.
- benefits
- 4/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 5/5
- pay transparency
- 5/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Lantern as an employer.
What you need
- Real experience in an outbound sales or high-volume calling environment
- 3+ years of customer service experience, or an Associate's degree; 2+ years in a healthcare contact center, care navigation, or sales/case management environment is a strong plus
- Confidence handling objections and staying persuasive call after call
- Excellent verbal and written communication skills across members, providers, and insurance partners
- Strong organizational skills, able to manage multiple systems, calls, and competing priorities
- Comfort learning new CRM and contact center technologies quickly
Nice to have
- Bilingual (English-Spanish) preferred
What you get
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Short & Long Term Disability
- Life Insurance
- 401k with company match
Worth weighing
- Role is heavily phone-based and sales-driven, which may not suit everyone
- No remote work option mentioned; position is on-site in Dallas, TX
- Fast-paced environment may require quick adaptation to changes
Summarised from Lantern's posting. Read the full original.
Listed by Lantern on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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