or apply directly on Lantern's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 64 days Lantern's roles stay open a median of 60 days
- Reposted
- No
- Salary listed
- No 52% of Lantern's roles list one
- Ghost-job risk at Lantern
- high 19 stale, 1 reposted of 21 open
- Hiring momentum
- 55 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-10-24
Measured from postings appearing on and disappearing from Lantern's own greenhouse board since 2026-08-03. Full hiring picture for Lantern.
About this role
As a Member Services Supervisor at Lantern, you will lead and develop a team of Care Advocates, focusing on enhancing service excellence and improving operational processes. Your role involves talent management, coaching, and fostering a culture of innovation while ensuring high-quality member experiences. You will also analyze performance data to drive continuous improvement and manage escalated member issues effectively.
- benefits
- 4/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Lantern as an employer.
What you need
- 2–3 years of experience in a service center environment
- Proficiency in Microsoft applications, including Teams, Excel, PowerPoint, and Outlook
- Proven ability to deliver results in a service-based healthcare or insurance environment
- Strong written and verbal communication skills, including conflict resolution and constructive feedback
- Strong critical thinking, problem-solving, and organizational skills, with the ability to manage multiple priorities and meet deadlines
- Ability to lead a team of up to 14 Care Advocates in a fast-paced environment
Nice to have
- 2+ years of experience in the healthcare industry
- Experience with inContact and NICE
- Experience supporting continuous improvement initiatives and familiarity with Lean basics or similar process improvement methods
- Experience working with digital tools, automation, AI-assisted workflows, and reporting systems that support efficient service delivery
- Experience leading teams through change by clearly communicating new processes and sustaining adoption over time
What you get
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Short & Long Term Disability
- Life Insurance
- 401k with company match
Worth weighing
- Onsite position in Dallas, Texas with hybrid options available after onboarding
- Focus on continuous improvement and technology enhancements, including AI tools
- Role involves managing a team and addressing escalated member issues, which may be challenging in a fast-paced environment
Summarised from Lantern's posting. Read the full original.
Listed by Lantern on their greenhouse job board, last confirmed open on 2026-10-24. PitchMeAI is not the employer.
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