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KnowBe4

Tech Support (Hybrid)

KnowBe4 · São Paulo, Brazil

Posted about 3 months ago

or apply directly on KnowBe4's site. We never take the application ourselves.

Is this posting real?

This role has been open
80 days
KnowBe4's roles stay open a median of 81 days
Reposted
No
Salary listed
No
21% of KnowBe4's roles list one
Ghost-job risk at KnowBe4
high
62 stale, 1 reposted of 62 open
Hiring momentum
115 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-10-23

Measured from postings appearing on and disappearing from KnowBe4's own greenhouse board since 2026-08-03. Full hiring picture for KnowBe4.

About this role

The Technical Support Specialist at KnowBe4 provides essential support to a global customer base, primarily in English, while also assisting Portuguese-speaking customers. Daily tasks include managing technical support tickets, hosting webinars, and helping customers with the implementation and configuration of the KnowBe4 platform. This hybrid role requires two days in the São Paulo office and three days remote work, emphasizing collaboration and customer success.

Our read on this posting2.6out of 5
benefits
4/5
freshness
1/5
career value
4/5
role clarity
4/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of KnowBe4 as an employer.

What you need

  • Fluent in English (Advanced/Fluent)
  • Native/Near-native Portuguese speaking and writing skills
  • Strong understanding of Email Server environments and Secure Email Gateways (SEGs)
  • Knowledge of email authentication protocols: SPF, DKIM, and DMARC
  • Experience troubleshooting email delivery, including header analysis and whitelisting logic
  • 1+ years in a customer-facing technical support or help desk role

Nice to have

  • Experience in a SaaS environment

What you get

  • Company-wide bonuses based on monthly sales targets
  • Employee referral bonuses
  • Adoption assistance
  • Tuition reimbursement
  • Certification reimbursement
  • Certification completion bonuses

Worth weighing

  • Hybrid schedule may not suit everyone
  • Role requires a strong command of English for technical training and calls
  • Experience in SaaS is preferred but not mandatory

Summarised from KnowBe4's posting. Read the full original.

Listed by KnowBe4 on their greenhouse job board, last confirmed open on 2026-10-23. PitchMeAI is not the employer.

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