or apply directly on KnowBe4's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 29 days KnowBe4's roles stay open a median of 45 days
- Reposted
- No
- Salary listed
- No 21% of KnowBe4's roles list one
- Ghost-job risk at KnowBe4
- high 39 stale, 1 reposted of 62 open
- Hiring momentum
- 115 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from KnowBe4's own greenhouse board since 2026-08-03. Full hiring picture for KnowBe4.
About this role
The Tech Support role at KnowBe4 involves being the first point of contact for customer support, addressing a variety of product-related inquiries and issues. Responsibilities include troubleshooting products, managing support tickets, collaborating with internal teams, and providing customer feedback for product improvements. The position requires strong communication skills in both English and Spanish, along with technical troubleshooting abilities.
- benefits
- 4/5
- freshness
- 4/5
- career value
- 3/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of KnowBe4 as an employer.
What you need
- Fluent in English & Spanish
- Minimum of 1 year experience in similar or related position
- Familiarity with standard concepts, practices and procedures within the IT Security Field
- Excellent verbal and written communications
- Highly organized and result-oriented
- Excellent time management and organization skills
Nice to have
- Two-year degree preferred
- Familiarity with firewall and email protocols is preferred
What you get
- Company-wide bonuses based on monthly sales targets
- Employee referral bonuses
- Adoption assistance
- Tuition reimbursement
- Certification reimbursement
- Certification completion bonuses
Worth weighing
- No salary listed
- Role involves managing a ticketing queue which may indicate a high volume of inquiries
- Technical skills required may suggest a focus on troubleshooting rather than broader IT skills
Summarised from KnowBe4's posting. Read the full original.
Listed by KnowBe4 on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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