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KnowBe4

Snr. Manager, Customer Success (SMB) (Hybrid)

KnowBe4 · São Paulo, Brazil

Posted about 3 months ago

or apply directly on KnowBe4's site. We never take the application ourselves.

Is this posting real?

This role has been open
80 days
KnowBe4's roles stay open a median of 81 days
Reposted
No
Salary listed
No
21% of KnowBe4's roles list one
Ghost-job risk at KnowBe4
high
62 stale, 1 reposted of 62 open
Hiring momentum
115 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-10-23

Measured from postings appearing on and disappearing from KnowBe4's own greenhouse board since 2026-08-03. Full hiring picture for KnowBe4.

About this role

The Snr. Manager, Customer Success (SMB) is responsible for leading a team of Customer Success Managers to enhance customer relationships and maximize lifetime value. Key tasks include monitoring team performance, ensuring exceptional customer experiences, managing the customer lifecycle, and driving onboarding and renewal targets. The role requires strong leadership, analytical skills, and the ability to communicate effectively with customers and internal teams.

Our read on this posting2.8out of 5
benefits
4/5
freshness
1/5
career value
4/5
role clarity
5/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of KnowBe4 as an employer.

What you need

  • Associate’s Degree or equivalent work experience and education preferred
  • Experience with Gmail and Google Docs
  • Experience with MS Office (Word and Excel)
  • Experience with web browsers (Chrome, Internet Explorer, etc.)
  • 2+ years managing customers within a SaaS subscription model
  • Familiarity with standard concepts, practices and procedures within the IT Security Field

Nice to have

  • Previous management experience preferred
  • Analytics, process-oriented mindset

What you get

  • Company-wide bonuses based on monthly sales targets
  • Employee referral bonuses
  • Adoption assistance
  • Tuition reimbursement
  • Certification reimbursement
  • Certification completion bonuses

Worth weighing

  • No salary listed
  • Hybrid work schedule
  • Role involves significant management responsibilities and performance metrics

Summarised from KnowBe4's posting. Read the full original.

Listed by KnowBe4 on their greenhouse job board, last confirmed open on 2026-10-23. PitchMeAI is not the employer.

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