PitchMeAI Jobs
KnowBe4

Customer Success Manager (SMB) (Hybrid)

KnowBe4 · São Paulo, Brazil

Posted about 3 months ago · Previously reposted

or apply directly on KnowBe4's site. We never take the application ourselves.

Is this posting real?

This role has been open
80 days
KnowBe4's roles stay open a median of 81 days
Reposted
Yes
taken down and listed again at least once
Salary listed
No
21% of KnowBe4's roles list one
Ghost-job risk at KnowBe4
high
62 stale, 1 reposted of 62 open
Hiring momentum
115 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-10-23

Measured from postings appearing on and disappearing from KnowBe4's own greenhouse board since 2026-08-03. Full hiring picture for KnowBe4.

About this role

The Customer Success Manager (SMB) at KnowBe4 is responsible for fostering relationships with customers to enhance their experience and maximize the value derived from the company's products. This role involves onboarding new customers, promoting product adoption, identifying upsell opportunities, and conducting business reviews to ensure customer satisfaction and alignment with their objectives. The position requires collaboration with various teams to improve customer experience and achieve sales targets.

Our read on this posting2.6out of 5
benefits
4/5
freshness
1/5
career value
4/5
role clarity
4/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of KnowBe4 as an employer.

What you need

  • Associate’s degree or equivalent work experience and education preferred
  • Familiarity with standard concepts, practices and procedures within the IT Security Field
  • Experience with Salesforce or other CRM
  • Experience with Microsoft Excel and Word
  • Experience with Gmail and Google Docs
  • Experience with web Browsers (Chrome, Internet Explorer, etc.)

Nice to have

  • IT experience/exposure is a plus
  • Prior experience as a Customer Success Manager preferred

What you get

  • Company-wide bonuses based on monthly sales targets
  • Employee referral bonuses
  • Adoption assistance
  • Tuition reimbursement
  • Certification reimbursement
  • Certification completion bonuses

Worth weighing

  • No salary listed
  • Role involves a hybrid work schedule which may not suit everyone
  • Experience in IT security is preferred but not mandatory

Summarised from KnowBe4's posting. Read the full original.

Listed by KnowBe4 on their greenhouse job board, last confirmed open on 2026-10-23. PitchMeAI is not the employer.

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