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KnowBe4

Customer Success Director (Tech Touch) (Hybrid)

KnowBe4 · São Paulo, Brazil

Posted about 3 months ago

or apply directly on KnowBe4's site. We never take the application ourselves.

Is this posting real?

This role has been open
80 days
KnowBe4's roles stay open a median of 81 days
Reposted
No
Salary listed
No
21% of KnowBe4's roles list one
Ghost-job risk at KnowBe4
high
62 stale, 1 reposted of 62 open
Hiring momentum
115 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-10-23

Measured from postings appearing on and disappearing from KnowBe4's own greenhouse board since 2026-08-03. Full hiring picture for KnowBe4.

About this role

The Customer Success Director (Tech Touch) at KnowBe4 is responsible for leading a team of Customer Success Managers to enhance customer relationships and maximize lifetime value within their portfolio. This role involves monitoring team performance, ensuring exceptional customer experiences, and developing strategies to meet onboarding and renewal targets. The director will also serve as a trusted advisor to executive-level customers and manage the overall pipeline and forecasts for the team.

Our read on this posting2.6out of 5
benefits
3/5
freshness
1/5
career value
4/5
role clarity
5/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of KnowBe4 as an employer.

What you need

  • Associate’s Degree or equivalent work experience and education preferred
  • Experience with Gmail and Google Docs
  • Experience with MS Office (Word and Excel)
  • Experience with web browsers (Chrome, Internet Explorer, etc.)
  • Minimum 1 year managing customers within a SaaS subscription model
  • Familiarity with standard concepts, practices and procedures within the IT Security Field

Nice to have

  • Previous management experience preferred
  • Experience delivering customer value, outcomes and results that align with customer objectives
  • Demonstrated ability to drive exceptional customer experiences
  • Analytics, process-oriented mindset

What you get

  • Company-wide bonuses based on monthly sales targets
  • Employee referral bonuses
  • Adoption assistance
  • Tuition reimbursement
  • Certification reimbursement
  • Certification completion bonuses

Worth weighing

  • No specific salary mentioned
  • Hybrid work schedule with a requirement to be in the São Paulo office
  • High expectations for team performance and customer outcomes may lead to a demanding work environment

Summarised from KnowBe4's posting. Read the full original.

Listed by KnowBe4 on their greenhouse job board, last confirmed open on 2026-10-23. PitchMeAI is not the employer.

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