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Kikoff

Senior Program Manager, Customer Experience

Kikoff · San Francisco

Posted about 2 months ago

or apply directly on Kikoff's site. We never take the application ourselves.

Is this posting real?

This role has been open
56 days
Kikoff's roles stay open a median of 69 days
Reposted
No
Salary listed
No
9% of Kikoff's roles list one
Ghost-job risk at Kikoff
high
37 stale, 0 reposted of 54 open
Hiring momentum
73 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-10-24

Measured from postings appearing on and disappearing from Kikoff's own greenhouse board since 2026-08-03. Full hiring picture for Kikoff.

About this role

As the Senior Program Manager for Customer Experience at Kikoff, you will be responsible for enhancing customer interactions through automation, tooling, and strategic measurement. Your role includes managing AI automation strategies, defining key customer experience metrics, and leading cross-functional initiatives to resolve customer issues. You will also oversee a team and influence company-level decisions regarding customer support and experience improvements.

Our read on this posting2.6out of 5
benefits
1/5
freshness
4/5
career value
4/5
role clarity
4/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Kikoff as an employer.

What you need

  • 6–10 years experience in CX, Operations, Product Ops, Consulting, or similar roles
  • 2+ years of experience in a direct people management role, with a proven track record of leading teams of 2 or more individuals
  • Proven experience owning tooling, systems, or automation in a CX or operations environment
  • Strong analytical foundation and experience using metrics to drive decisions
  • Experience owning or influencing cost, efficiency, or volume-related metrics
  • Experience leading complex, cross-functional initiatives

Nice to have

  • Experience with AI/chatbot platforms and automation systems
  • Deep familiarity with CX tooling (Zendesk or similar)
  • Experience in high-growth consumer companies
  • Experience improving efficiency metrics (deflection, cost per contact, etc.)

What you get

  • Base Range $175,000 — $200,000 USD

Worth weighing

  • No specific information on additional benefits or perks beyond salary
  • Fast-paced startup environment may require adaptability and resilience

Summarised from Kikoff's posting. Read the full original.

Listed by Kikoff on their greenhouse job board, last confirmed open on 2026-10-24. PitchMeAI is not the employer.

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