or apply directly on Kikoff's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 19 days Kikoff's roles stay open a median of 45 days
- Reposted
- No
- Salary listed
- No 3% of Kikoff's roles list one
- Ghost-job risk at Kikoff
- high 24 stale, 0 reposted of 37 open
- Hiring momentum
- 56 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Kikoff's own greenhouse board since 2026-08-03. Full hiring picture for Kikoff.
About this role
As the Senior Program Manager for Customer Experience at Kikoff, you will be responsible for enhancing customer interactions through automation, tooling, and strategic measurement. Your role includes managing AI automation strategies, defining key customer experience metrics, and leading cross-functional initiatives to resolve customer issues. You will also oversee a team and influence company-level decisions regarding customer support and experience improvements.
- benefits
- 1/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Kikoff as an employer.
What you need
- 6–10 years experience in CX, Operations, Product Ops, Consulting, or similar roles
- 2+ years of experience in a direct people management role, with a proven track record of leading teams of 2 or more individuals
- Proven experience owning tooling, systems, or automation in a CX or operations environment
- Strong analytical foundation and experience using metrics to drive decisions
- Experience owning or influencing cost, efficiency, or volume-related metrics
- Experience leading complex, cross-functional initiatives
Nice to have
- Experience with AI/chatbot platforms and automation systems
- Deep familiarity with CX tooling (Zendesk or similar)
- Experience in high-growth consumer companies
- Experience improving efficiency metrics (deflection, cost per contact, etc.)
What you get
- Base Range $175,000 — $200,000 USD
Worth weighing
- No specific information on additional benefits or perks beyond salary
- Fast-paced startup environment may require adaptability and resilience
Summarised from Kikoff's posting. Read the full original.
Listed by Kikoff on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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