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Kikoff

Customer Support Escalations Specialist

Kikoff · Phoenix, Arizona

Posted about 3 months ago

or apply directly on Kikoff's site. We never take the application ourselves.

Is this posting real?

This role has been open
81 days
Kikoff's roles stay open a median of 69 days
Reposted
No
Salary listed
No
9% of Kikoff's roles list one
Ghost-job risk at Kikoff
high
37 stale, 0 reposted of 54 open
Hiring momentum
73 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-10-24

Measured from postings appearing on and disappearing from Kikoff's own greenhouse board since 2026-08-03. Full hiring picture for Kikoff.

About this role

As a Customer Support Escalations Specialist at Kikoff, you will handle the most complex customer escalations that frontline agents cannot resolve. Your role involves investigating and managing these escalations, conducting quality audits, and improving processes within the customer support team. You will also document resolution paths and serve as a subject matter expert for lower-tier agents, ensuring high-quality customer service and operational excellence.

Our read on this posting2.0out of 5
benefits
1/5
freshness
1/5
career value
4/5
role clarity
4/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Kikoff as an employer.

What you need

  • 2–5 years of experience in customer support, with meaningful time in escalations, complex case management, or a Tier 2/3 role
  • Strong written communication skills
  • High ownership and ability to follow cases through to resolution
  • Ability to work within a structured ops team without needing heavy direction

Nice to have

  • Background in a consumer fintech, neobank, or credit-adjacent startup
  • Comfortable navigating compliance-adjacent issues: consumer disputes, FCRA, fraud claims, or regulatory complaints
  • Experience contributing to QA programs, SOPs, or internal documentation
  • Experience with Zendesk, or similar ticketing platforms

Worth weighing

  • Base salary range of $60,000 to $80,000 USD is provided, but no additional benefits are listed
  • The role requires handling sensitive customer escalations, which may involve high-pressure situations
  • The company emphasizes a high-ownership culture, which may lead to significant responsibility

Summarised from Kikoff's posting. Read the full original.

Listed by Kikoff on their greenhouse job board, last confirmed open on 2026-10-24. PitchMeAI is not the employer.

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