PitchMeAI Jobs
Kariusdx

Customer Success Representative I

Kariusdx · Redwood City, CA (Hybrid) or Remote (USA)

Posted 28 days ago

or apply directly on Kariusdx's site. We never take the application ourselves.

Is this posting real?

This role has been open
28 days
Kariusdx's roles stay open a median of 23 days
Reposted
No
Salary listed
No
0% of Kariusdx's roles list one
Ghost-job risk at Kariusdx
low
0 stale, 0 reposted of 21 open
Hiring momentum
25 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-17

Measured from postings appearing on and disappearing from Kariusdx's own lever board since 2026-08-04. Full hiring picture for Kariusdx.

About this role

The Customer Success Representative at Karius is responsible for providing high-quality support to customers, including physicians and laboratory personnel, primarily through phone, email, and help tickets. This role involves communicating with various teams to resolve customer inquiries, obtain necessary information regarding samples, and support the sales team. The position operates within a hybrid or remote setting, requiring availability from 7:00 AM to 4:00 PM Pacific Time, Tuesday to Saturday.

Our read on this posting2.4out of 5
benefits
1/5
freshness
4/5
career value
3/5
role clarity
4/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Kariusdx as an employer.

What you need

  • Bachelor's or higher degree in Biological Sciences preferred
  • 3+ years of customer support/service experience in healthcare or related industry
  • Telephone-based support experience
  • Ability to handle customer contacts in a professional and knowledgeable manner
  • Ability to work independently
  • Excellence in the handling of Personal Health Information (PHI)

Nice to have

  • Experience working with hospital laboratories and clinicians
  • Experience with ticketing systems (Zendesk) and Salesforce

Worth weighing

  • No travel required
  • Position requires working hours on weekends
  • Role involves handling sensitive health information

Summarised from Kariusdx's posting. Read the full original.

Listed by Kariusdx on their lever job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.

More roles at Kariusdx

All 21 open roles at Kariusdx →