SN - Head of CXP Country - Jumia (Full Time)

Jumia · Senegal

Posted about 3 months ago

or apply directly on Jumia's site. We never take the application ourselves.

Is this posting real?

This role has been open: 82 days
Reposted: No
Salary listed: No
Ghost-job risk at Jumia: high
Hiring momentum: 44 roles opened in the last 90 days
Last confirmed on the employer's board: 2026-10-25

Measured from postings appearing on and disappearing from Jumia's own greenhouse board since 2026-08-03. Full hiring picture for Jumia.

About this role

As the Head of Customer Experience for Jumia in Senegal, you will lead initiatives to enhance customer satisfaction and optimize the customer journey across various touchpoints. Your role involves auditing customer communications, managing cross-functional projects, and leveraging data insights to drive improvements. You will also oversee budget management related to customer communications and work on automating customer-related tasks to improve efficiency.

Our read on this posting2.2out of 5

benefits: 2/5
freshness: 1/5
career value: 4/5
role clarity: 4/5
pay transparency: 0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Jumia as an employer.

What you need

Bachelor’s degree in Business Administration, Marketing, or a related field
3-5 years of experience in Customer Experience, Customer Operations, or related roles, preferably within e-commerce, tech, or digital platforms
Proven experience in leading cross-functional projects and influencing stakeholders at senior levels
Strong analytical skills with the ability to interpret customer data, identify trends, and translate insights into actionable strategies
Demonstrated experience in customer journey mapping, process improvement, and service design
Experience with CRM tools, customer engagement platforms, and automation solutions (e.g., Sprinklr or similar tools)

Nice to have

Master’s degree is a plus

What you get

A unique experience in an entrepreneurial, yet structured environment
A unique opportunity of having strong impact in building the African e-commerce sector
The opportunity to become part of a highly professional and dynamic team
An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders

Worth weighing

No salary listed
Role involves significant cross-department collaboration which may require strong interpersonal skills
Position may demand a high level of adaptability in a fast-paced environment

Summarised from Jumia's posting. Read the full original.

Listed by Jumia on their greenhouse job board, last confirmed open on 2026-10-25. PitchMeAI is not the employer.

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