Technical Services Engineer – Site Infrastructure & Enablement
Iterative Health · Cambridge, Massachusetts, United States, New York, New York, United States
Posted 20 days ago
or apply directly on Iterative Health's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 20 days Iterative Health's roles stay open a median of 45 days
- Reposted
- No
- Salary listed
- No 0% of Iterative Health's roles list one
- Ghost-job risk at Iterative Health
- high 29 stale, 1 reposted of 55 open
- Hiring momentum
- 88 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Iterative Health's own greenhouse board since 2026-08-03. Full hiring picture for Iterative Health.
About this role
As a Technical Services Engineer at Iterative Health, you will support managed clinical research sites by ensuring they have the necessary technical and operational support. Your responsibilities will include providing Tier 1 support for site inquiries, managing medical equipment requests, coordinating with vendors, and troubleshooting technical issues. You will also document processes and collaborate with various teams to enhance site operations and efficiency.
- benefits
- 5/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Iterative Health as an employer.
What you need
- Bachelor’s degree in Information Technology, Computer Science, Healthcare Administration, Clinical Research, Life Sciences, Business Operations, or a related field, or equivalent professional experience
- 3+ years of relevant experience supporting clinical research sites, healthcare operations, technical services, field support, IT, or comparable multi-site environments
- Demonstrated ability to independently own Tier 1 support requests from intake through resolution
- Experience supporting clinical or healthcare technology, including end-user hardware, software, peripherals, connectivity, applications, EHRs, and other site systems
- Experience supporting site equipment and technology throughout the lifecycle, including procurement, inventory, shipping, deployment, installation, troubleshooting, replacement, and asset management
- Experience coordinating with external vendors and service providers
Nice to have
- Experience completing or supporting Feasibility Questionnaires, Vendor Assessments, and InfoSec Assessments
- Experience providing Tier 1 support for Compliance and Quality Management Systems
- Experience administering or supporting clinical research systems and applications
- Experience deploying and managing CTMS templates
- Experience supporting EHR integration implementation and video-recording workflows
What you get
- Hybrid work environment with in-office collaboration two days per week
- Comprehensive medical, dental, and vision coverage, with up to 80% of premiums covered
- Mental health and wellness support through Spring Health
- Health HSA or FSA options, and commuter FSA contributions
- Unlimited PTO, 12 company holidays, and a company-wide shutdown between Christmas and New Years
- 401(k) program with a company match of up to 3%
Worth weighing
- No specific mention of the technology stack used
- Travel required to managed clinical sites may impact work-life balance
- Role involves a mix of technical support and operational tasks, which may appeal to some but not others
Summarised from Iterative Health's posting. Read the full original.
Listed by Iterative Health on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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