Vendor Operations Senior Associate
Instacart · Canada - Remote (ON, AB, BC, or NS Only)
Posted about a month ago
or apply directly on Instacart's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 33 days Instacart's roles stay open a median of 33 days
- Reposted
- No
- Salary listed
- No 0% of Instacart's roles list one
- Ghost-job risk at Instacart
- moderate 36 stale, 3 reposted of 109 open
- Hiring momentum
- 212 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Instacart's own greenhouse board since 2026-08-03. Full hiring picture for Instacart.
About this role
The Vendor Operations Senior Associate at Instacart will focus on managing vendor performance and enhancing operational processes within the CX Shopper Vendor Management team. This role involves monitoring BPO vendor performance, maintaining scorecards and dashboards, coordinating onboarding and training, and contributing to cross-team initiatives. The position requires strong data analysis and communication skills to ensure high standards of quality and efficiency in shopper support operations.
- benefits
- 1/5
- freshness
- 3/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Instacart as an employer.
What you need
- Bachelor's degree in business, economics, operations, or a related field, or equivalent practical experience
- 2 to 4 years of experience in project coordination, customer support operations, or BPO-related roles
- Demonstrated data analysis skills, including the ability to translate data into actionable insights and recommendations
- Strong written and verbal communication skills, with experience presenting clearly to peers and external vendor stakeholders
- Proven ability to manage multiple priorities simultaneously in a fast-paced, constantly evolving environment
- Strong organizational skills and attention to detail, with a track record of following through on commitments and escalating appropriately
Nice to have
- Familiarity with SQL or data querying tools; experience with Salesforce or a similar CRM platform
- Experience supporting nesting, training coordination, or quality assurance programs within a BPO environment
- Customer-centric mindset with a genuine passion for operational excellence and continuous improvement
What you get
- Highly market-competitive compensation
- Eligible for a new hire equity grant as well as annual refresh grants
Worth weighing
- No specific details on the company's culture or team dynamics are provided
- Role involves travel, which may not suit all candidates
- Base pay range is specified but varies based on location and experience
Summarised from Instacart's posting. Read the full original.
Listed by Instacart on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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