or apply directly on Instacart's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 22 days Instacart's roles stay open a median of 33 days
- Reposted
- No
- Salary listed
- No 0% of Instacart's roles list one
- Ghost-job risk at Instacart
- moderate 36 stale, 3 reposted of 109 open
- Hiring momentum
- 212 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Instacart's own greenhouse board since 2026-08-03. Full hiring picture for Instacart.
About this role
The Bilingual Customer Experience Specialist at Instacart is responsible for providing empathetic and efficient support to consumers, shoppers, retailers, and advertisers through live contacts such as phone, chat, and email. The role involves navigating complex workflows, resolving customer issues, documenting cases, and identifying patterns to improve processes. Flexibility in scheduling is essential, as the position requires availability for evenings, weekends, and holidays.
- benefits
- 1/5
- freshness
- 4/5
- career value
- 3/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Instacart as an employer.
What you need
- High school diploma or equivalent
- 1+ year in a customer-facing role
- Fluency in Spanish, both spoken and written
- Comfort handling live contacts for most of the day
- Exceptional written and verbal communication skills
- Problem-solving mindset
Nice to have
- Experience in a contact center or multi-channel support environment
- Prior exposure to complex, policy-heavy workflows
- Familiarity with CRM and contact center tools
- Demonstrated experience surfacing trends or issues to leadership
- Proven ability to work collaboratively on a team
Worth weighing
- Schedule requires availability for evenings, weekends, and holidays
- Base pay varies significantly by location
- No specific benefits listed in the posting
Summarised from Instacart's posting. Read the full original.
Listed by Instacart on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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