PitchMeAI Jobs
ID.me

Member Support Representative III - Support

ID.me · Tampa, Florida, United States

Posted 26 days ago

or apply directly on ID.me's site. We never take the application ourselves.

Is this posting real?

This role has been open
26 days
ID.me's roles stay open a median of 45 days
Reposted
No
Salary listed
No
0% of ID.me's roles list one
Ghost-job risk at ID.me
high
32 stale, 1 reposted of 54 open
Hiring momentum
73 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-17

Measured from postings appearing on and disappearing from ID.me's own greenhouse board since 2026-08-03. Full hiring picture for ID.me.

About this role

As a Member Support Representative III at ID.me, you will assist members with identity verification through various communication channels including email, chat, phone, and video calls. Your responsibilities will include guiding members through verification steps, troubleshooting technical issues, and ensuring compliance with security protocols. This role requires maintaining professionalism and empathy while addressing member inquiries and documenting interactions accurately.

Our read on this posting2.8out of 5
benefits
3/5
freshness
4/5
career value
3/5
role clarity
4/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of ID.me as an employer.

What you need

  • High school diploma or equivalent
  • Minimum 2 years of experience in customer support role preferably in a contact center environment
  • Minimum 1 year of experience using Mac and/PC platforms for daily operations
  • Excellent written and verbal communication skills
  • Excellent interpersonal skills and capable of de-escalating conflict
  • Proficiency in using video conferencing software like Zoom

What you get

  • Full-Time Hours: 40 hours per week schedule, with overtime opportunities
  • Shift differential for nights and overnights
  • Medical, Dental, and Vision Insurance
  • Eligible for 15 days of accrued Paid Time Off annually
  • Paid training and ongoing professional development

Worth weighing

  • On-site work required five days a week
  • Schedule is Wednesday–Saturday, 9:30 p.m. – 8:00 a.m.
  • Background check required including criminal background and credit report review

Summarised from ID.me's posting. Read the full original.

Listed by ID.me on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.

More roles at ID.me

All 54 open roles at ID.me →

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