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ICON

Senior Customer Success Manager

ICON · Austin, Texas, United States

Posted about 3 months ago

or apply directly on ICON's site. We never take the application ourselves.

Is this posting real?

This role has been open
79 days
ICON's roles stay open a median of 82 days
Reposted
No
Salary listed
No
5% of ICON's roles list one
Ghost-job risk at ICON
high
66 stale, 0 reposted of 66 open
Hiring momentum
77 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-10-24

Measured from postings appearing on and disappearing from ICON's own greenhouse board since 2026-08-03. Full hiring picture for ICON.

About this role

As a Senior Customer Success Manager at ICON, you will manage relationships with Titan customers throughout their journey, from onboarding to project execution. Your role involves coordinating with internal teams, ensuring customer needs are met, and building processes and tools to enhance the customer success function. You will also leverage AI tools for data organization and create documentation to standardize customer information management.

Our read on this posting2.0out of 5
benefits
1/5
freshness
1/5
career value
4/5
role clarity
4/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of ICON as an employer.

What you need

  • Bachelor's degree in Business, Operations, Engineering, Architecture or a related field
  • 8+ years of experience in customer-facing roles, account coordination, project coordination, or operations support
  • Exceptional organizational skills to manage multiple accounts or projects
  • Strong written and verbal communication skills
  • Proficiency with CRM tools (e.g., HubSpot) and/or project management platforms (e.g., Asana, Monday.com, Jira, Notion)
  • Ability to work cross-functionally in a fast-paced environment

Nice to have

  • Experience in customer success or account management in hardware, construction technology, or capital equipment
  • Familiarity with the construction industry and project lifecycle stages
  • Experience in early-stage or high-growth companies
  • Experience with Palantir Foundry or similar platforms

Worth weighing

  • No salary listed
  • Role involves travel to customer locations which may vary
  • The position requires building processes from the ground up, which may be challenging in a dynamic environment

Summarised from ICON's posting. Read the full original.

Listed by ICON on their greenhouse job board, last confirmed open on 2026-10-24. PitchMeAI is not the employer.

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