or apply directly on ICON's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 23 days ICON's roles stay open a median of 45 days
- Reposted
- No
- Salary listed
- No 5% of ICON's roles list one
- Ghost-job risk at ICON
- high 54 stale, 0 reposted of 66 open
- Hiring momentum
- 77 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from ICON's own greenhouse board since 2026-08-03. Full hiring picture for ICON.
About this role
The Owner Care Program Manager at ICON is responsible for enhancing homeowner experiences by managing warranty claims and ensuring quality assurance prior to project completion. This role involves training team members, coordinating with trade partners, and directly interacting with homeowners to resolve issues efficiently. The manager will also conduct inspections, maintain records, and analyze warranty trends to uphold high standards in customer service and construction quality.
- benefits
- 1/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of ICON as an employer.
What you need
- 5+ years of construction industry experience as a construction superintendent, warranty manager, or in a similar role
- Strong understanding of construction processes, materials, and customer service principles
- Excellent communication and interpersonal skills
- Problem-solving skills and the ability to make decisions under pressure
- High degree of professionalism and a commitment to customer satisfaction
- Familiarity with construction management software and CRM systems
Nice to have
- Ability and knowledge to conduct repairs and maintenance work personally when necessary, demonstrating expertise in various construction disciplines
- Hands-on skills in construction and repairs
Worth weighing
- No salary listed
- Role involves direct interaction with homeowners, which may require strong interpersonal skills and patience
- Position may involve hands-on repairs, indicating a need for a broad skill set in construction practices
Summarised from ICON's posting. Read the full original.
Listed by ICON on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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