or apply directly on ICON's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 64 days ICON's roles stay open a median of 82 days
- Reposted
- No
- Salary listed
- No 5% of ICON's roles list one
- Ghost-job risk at ICON
- high 66 stale, 0 reposted of 66 open
- Hiring momentum
- 77 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-10-24
Measured from postings appearing on and disappearing from ICON's own greenhouse board since 2026-08-03. Full hiring picture for ICON.
About this role
The Director, Customer Training at ICON is responsible for creating and managing a comprehensive training program for operators of their robotic construction technology. This role involves developing the curriculum, overseeing hands-on training operations, and ensuring that customers are well-prepared to use ICON's products effectively. The director will also lead a team and work cross-functionally to align the training program with product developments and customer needs.
- benefits
- 1/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 5/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of ICON as an employer.
What you need
- 10+ years in customer training, customer education, or learning and development, preferably in a technology or industrial environment
- 5+ years of people management, including building or scaling a team
- Technical aptitude to learn a complex engineering or hardware product deeply
- Demonstrated knowledge of instructional design methodology and adult learning theory
- Strong track record of delivering training virtually, in person, and with technology
- Demonstrated experience designing, implementing, and scaling training programs
Nice to have
- Experience building a customer education or certification function from an early stage
- Prior technical experience or education with hardware, robotics, or industrial technology
- Experience implementing and administering LMS and credentialing platforms
- Experience standing up programs for novel technologies, new markets, or new customer bases
- Experience in a fast-paced, dynamic startup environment
Worth weighing
- No salary listed
- Role requires on-site work in Austin, TX, which may limit remote work options
- Focus on building a program from scratch may involve ambiguity and challenges typical of early-stage environments
Summarised from ICON's posting. Read the full original.
Listed by ICON on their greenhouse job board, last confirmed open on 2026-10-24. PitchMeAI is not the employer.
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