Customer Success Support Associate I
Human Interest · Lindon, Utah
Posted about 3 months ago · Previously reposted
or apply directly on Human Interest's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 87 days Human Interest's roles stay open a median of 58 days
- Reposted
- Yes taken down and listed again at least once
- Salary listed
- No 88% of Human Interest's roles list one
- Ghost-job risk at Human Interest
- high 80 stale, 4 reposted of 80 open
- Hiring momentum
- 123 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-10-29
Measured from postings appearing on and disappearing from Human Interest's own greenhouse board since 2026-08-03. Full hiring picture for Human Interest.
About this role
As a Customer Success Support Associate at Human Interest, you will be the primary point of contact for customers, helping them navigate the retirement savings platform. Your daily tasks will include managing inbound inquiries via phone, chat, and email, resolving issues efficiently, documenting interactions, and collaborating with other teams to enhance customer satisfaction. This role offers opportunities for career advancement within the Customer Success department.
- benefits
- 5/5
- freshness
- 1/5
- career value
- 3/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Human Interest as an employer.
What you need
- 1+ years of experience in a customer facing role - i.e. customer support or account management/call center experience, preferred but not required, or commensurate college experience
- Passion for serving customers
- Strong organizational skills
- Ability to communicate with confidence, professionalism, and empathy over the phone, live chat, and through email
- Ability to remain composed in high-stress situations
- Meticulous attention to detail
What you get
- A great 401(k) plan with a dollar-for-dollar employer match up to 4% of compensation
- Top-of-the-line health plans, dental and vision insurance
- Competitive time off and parental leave
- Unlimited access to digital tools and financial professionals for financial wellness
- Enhanced Mental Health Support for employees and dependents
- Fertility healthcare and family forming benefits
Worth weighing
- No specific mention of technical skills or tools used in the role
- Fast-paced environment may not suit everyone
- High volume of inquiries may lead to stress
Summarised from Human Interest's posting. Read the full original.
Listed by Human Interest on their greenhouse job board, last confirmed open on 2026-10-29. PitchMeAI is not the employer.
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