Senior Manager, Customer Support
Human Interest · Lindon, Utah
Posted 21 days ago · $95,000 to $115,000
or apply directly on Human Interest's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 21 days Human Interest's roles stay open a median of 16 days
- Reposted
- No
- Salary listed
- Yes 88% of Human Interest's roles list one
- Ghost-job risk at Human Interest
- moderate 27 stale, 4 reposted of 80 open
- Hiring momentum
- 123 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Human Interest's own greenhouse board since 2026-08-03. Full hiring picture for Human Interest.
About this role
The Senior Manager of Customer Support at Human Interest is responsible for leading a team of Support Managers to ensure operational excellence and high-quality service in customer support for their retirement savings platform. This role involves coaching and mentoring leaders, executing customer support strategies, monitoring performance metrics, and collaborating cross-functionally to enhance the customer experience. The position requires a proactive approach to managing complex customer issues and driving team development in a fast-paced environment.
- benefits
- 5/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 5/5
- pay transparency
- 5/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Human Interest as an employer.
What you need
- 5+ years of experience leading and developing people leaders
- Proven track record of managing large-scale support organizations (100+ headcount)
- Expert-level experience resolving high-profile customer escalations
- Demonstrated success in architecting and refining support workflows
- Exceptional ability to navigate organizational resources and cross-functional partnerships
- Deep passion for the customer experience
What you get
- 401(k) plan with dollar-for-dollar employer match up to 4%
- Top-of-the-line health plans, dental and vision insurance
- Competitive time off and parental leave
- Unlimited access to digital tools and financial professionals
- Enhanced mental health support for employees and dependents
- Fertility healthcare and family forming benefits
Worth weighing
- Non-standard business hours; shift window is 7:00 am to 6:30 pm MT
- High-pressure environment due to the nature of customer support
- Role involves indirect leadership, which may require strong influence skills
Summarised from Human Interest's posting. Read the full original.
Listed by Human Interest on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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