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GitLab

Support Engineer, U.S. Government Support

GitLab · Remote, United States

Posted about 3 months ago

or apply directly on GitLab's site. We never take the application ourselves.

Is this posting real?

This role has been open
83 days
GitLab's roles stay open a median of 99 days
Reposted
No
Salary listed
No
0% of GitLab's roles list one
Ghost-job risk at GitLab
high
238 stale, 9 reposted of 238 open
Hiring momentum
94 roles opened in the last 90 days
↓ down vs. the prior 90 days
Last confirmed on the employer's board
2026-11-14

Measured from postings appearing on and disappearing from GitLab's own greenhouse board since 2026-08-03. Full hiring picture for GitLab.

About this role

As a Support Engineer on the U.S. Government Support Engineering team at GitLab, you will work closely with public sector organizations and U.S. government agencies to troubleshoot and resolve complex issues in GitLab deployments. Your role involves deep technical investigations using Linux command-line tools, analyzing logs, and collaborating with Product and Engineering teams to ensure mission-critical reliability in highly secure environments. You will also contribute to improving documentation and support processes while participating in on-call rotations for emergency support.

Our read on this posting3.2out of 5
benefits
3/5
freshness
4/5
career value
4/5
role clarity
5/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of GitLab as an employer.

What you need

  • United States Citizenship
  • Experience managing customer-facing cases across the full support lifecycle
  • Strong Linux systems administration knowledge
  • Familiarity with AI/LLM-powered developer tooling and gateway architectures
  • Ability to use scripting languages (preferably Ruby or Bash)
  • Practical experience with Git and CI/CD workflows

What you get

  • Flexible Paid Time Off
  • Team Member Resource Groups
  • Equity Compensation & Employee Stock Purchase Plan
  • Growth and Development Fund
  • Parental Leave

Worth weighing

  • No salary listed for specific roles or levels beyond the general range
  • Role involves working in highly secure and constrained environments which may limit traditional troubleshooting approaches
  • Participation in on-call rotations may require weekend work

Summarised from GitLab's posting. Read the full original.

Listed by GitLab on their greenhouse job board, last confirmed open on 2026-11-14. PitchMeAI is not the employer.

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