PitchMeAI Jobs
GitLab

Support Engineer (AMER)

GitLab · Remote, Canada; Remote, United States

Posted about 3 months ago

or apply directly on GitLab's site. We never take the application ourselves.

Is this posting real?

This role has been open
102 days
GitLab's roles stay open a median of 99 days
Reposted
No
Salary listed
No
0% of GitLab's roles list one
Ghost-job risk at GitLab
high
238 stale, 9 reposted of 238 open
Hiring momentum
94 roles opened in the last 90 days
↓ down vs. the prior 90 days
Last confirmed on the employer's board
2026-11-14

Measured from postings appearing on and disappearing from GitLab's own greenhouse board since 2026-08-03. Full hiring picture for GitLab.

About this role

As a Support Engineer at GitLab, you will work closely with customers and internal teams to troubleshoot and resolve issues related to GitLab's products. Your day-to-day tasks will involve managing customer inquiries, collaborating with engineering and product teams, creating documentation, and participating in on-call support rotations. You will also have opportunities to contribute to code improvements and support process enhancements.

Our read on this posting2.6out of 5
benefits
4/5
freshness
1/5
career value
4/5
role clarity
4/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of GitLab as an employer.

What you need

  • Experience managing customer-facing cases throughout the support lifecycle
  • Excellent Linux systems administration knowledge
  • Ability to use scripting languages (preferably Ruby or Bash)
  • Experience with Git and CI/CD
  • Expertise in writing support content
  • Ability to communicate complex technical topics to customers and coworkers

What you get

  • All remote, asynchronous work environment
  • Flexible Paid Time Off
  • Team Member Resource Groups
  • Equity Compensation & Employee Stock Purchase Plan
  • Growth and development budget
  • Parental leave

Worth weighing

  • No specific salary range for Canadian residents mentioned
  • Role involves on-call support which may require weekend availability
  • Candidates with varying levels of experience are encouraged to apply, indicating flexibility in hiring standards

Summarised from GitLab's posting. Read the full original.

Listed by GitLab on their greenhouse job board, last confirmed open on 2026-11-14. PitchMeAI is not the employer.

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