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GitLab

Senior Support Engineer

GitLab · Remote, South Korea

Posted 29 days ago

or apply directly on GitLab's site. We never take the application ourselves.

Is this posting real?

This role has been open
29 days
GitLab's roles stay open a median of 41 days
Reposted
No
Salary listed
No
0% of GitLab's roles list one
Ghost-job risk at GitLab
low
0 stale, 9 reposted of 238 open
Hiring momentum
338 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-17

Measured from postings appearing on and disappearing from GitLab's own greenhouse board since 2026-08-03. Full hiring picture for GitLab.

About this role

As a Senior Support Engineer at GitLab, you will engage with customers to resolve complex technical issues while utilizing GitLab's products in various environments. Your role involves troubleshooting Linux systems, analyzing logs, and working with the Ruby on Rails codebase to address performance problems. You will also collaborate with multiple teams to enhance product quality and support processes, mentor teammates, and participate in on-call rotations for emergency support.

Our read on this posting3.0out of 5
benefits
3/5
freshness
4/5
career value
4/5
role clarity
4/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of GitLab as an employer.

What you need

  • Experience owning complex, customer-facing technical cases from initial contact through resolution and clear communication.
  • Strong experience with Linux systems administration, scripting, Git, and CI/CD in production or customer environments.
  • Ability to mentor teammates on complex troubleshooting and customer communication.
  • Experience collaborating with Product, Engineering, and Sales teams to turn customer feedback into product fixes and improvements.
  • Familiarity with DevOps practices and technologies such as Kubernetes and serverless computing.
  • Fluent Korean language skills.

What you get

  • Flexible Paid Time Off
  • Team Member Resource Groups
  • Equity Compensation & Employee Stock Purchase Plan
  • Growth and Development Fund
  • Parental Leave

Worth weighing

  • Role involves on-call rotations, which may require weekend availability.
  • The position requires strong collaboration across various teams, which may be challenging in a remote setup.
  • No specific salary information provided.

Summarised from GitLab's posting. Read the full original.

Listed by GitLab on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.

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