or apply directly on GitLab's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 29 days GitLab's roles stay open a median of 41 days
- Reposted
- No
- Salary listed
- No 0% of GitLab's roles list one
- Ghost-job risk at GitLab
- low 0 stale, 9 reposted of 238 open
- Hiring momentum
- 338 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from GitLab's own greenhouse board since 2026-08-03. Full hiring picture for GitLab.
About this role
As a Senior Support Engineer at GitLab, you will work at the intersection of Support and Engineering, assisting customers with complex challenges related to GitLab's software. Your daily tasks will involve troubleshooting issues in Linux systems and the Ruby on Rails codebase, mentoring teammates, and collaborating with various teams to enhance product quality and support processes. You will also participate in on-call rotations and contribute to improving documentation and support tools.
- benefits
- 3/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 5/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of GitLab as an employer.
What you need
- Experience owning complex, customer-facing technical cases from initial contact through resolution and clear communication.
- Strong experience with Linux systems administration, scripting, Git, and CI/CD in production or customer environments.
- Ability to mentor teammates on complex troubleshooting and customer communication.
- Experience collaborating with Product, Engineering, and Sales teams to turn customer feedback into product fixes and improvements.
- Familiarity with DevOps practices and technologies such as Kubernetes and serverless computing.
What you get
- Flexible Paid Time Off
- Team Member Resource Groups
- Equity Compensation & Employee Stock Purchase Plan
- Growth and Development Fund
- Parental Leave
Worth weighing
- No specific salary listed.
- Role involves on-call rotations, which may require weekend work.
- The position requires strong technical skills and experience, which may be challenging for less experienced candidates.
Summarised from GitLab's posting. Read the full original.
Listed by GitLab on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
More roles at GitLab
- Senior Backend Engineer, UKRemote, United Kingdom
- Senior Backend Engineer, IndiaBangalore, India
- Senior Backend Engineer, AMERRemote, Canada; Remote, United States
- Ecosystem Sales ManagerRemote, United States
- Staff Site Reliability Engineer - Monitoring and Anomaly Detection (Monetization)Bangalore, India
- Strategic Account Executive - SeattleRemote, United States
- Senior Product Manager, Secret Detection and Vulnerability ResearchRemote, United States
- RPA Engineer, UiPathBangalore, India