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GitLab

Senior Customer Success Architect - Singapore

GitLab · Remote, Singapore

Posted about 3 months ago

or apply directly on GitLab's site. We never take the application ourselves.

Is this posting real?

This role has been open
80 days
GitLab's roles stay open a median of 76 days
Reposted
No
Salary listed
No
0% of GitLab's roles list one
Ghost-job risk at GitLab
high
229 stale, 9 reposted of 238 open
Hiring momentum
338 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-10-22

Measured from postings appearing on and disappearing from GitLab's own greenhouse board since 2026-08-03. Full hiring picture for GitLab.

About this role

As a Senior Customer Success Architect at GitLab, you will act as a strategic advisor and technical authority for high-value Enterprise and Government customers in Singapore. Your role involves driving customer adoption of GitLab's DevSecOps platform, shaping success plans, and ensuring customer satisfaction through ongoing technical and business engagement. You will also manage escalations and collaborate with cross-functional teams to resolve issues and enhance platform maturity.

Our read on this posting2.8out of 5
benefits
3/5
freshness
1/5
career value
5/5
role clarity
5/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of GitLab as an employer.

What you need

  • Must be a Singapore Citizen and based in Singapore
  • Mandatory English language proficiency
  • Hands-on experience building or owning CI/CD pipelines end to end, including pipeline as code, multi-stage design, artifact management, and troubleshooting in real-world environments
  • A career built across different direct customer facing engagement roles such as Technical Account Management, Technical Solution Sales, Pre-sales, Business Development, Consulting, Professional services across customers in different industry vertical domains
  • A long-standing demonstrated track record as the person other senior people call when an account is in genuine crisis
  • Credible judgment earned by personally owning the outcomes of dozens of complex enterprise customer account engagements

What you get

  • Flexible Paid Time Off
  • Team Member Resource Groups
  • Equity Compensation & Employee Stock Purchase Plan
  • Growth and Development Fund
  • Parental Leave

Worth weighing

  • No salary listed
  • Role requires significant experience in customer-facing roles and technical expertise
  • The position involves high-stakes engagements with executive-level stakeholders
  • The role is remote but requires being based in Singapore

Summarised from GitLab's posting. Read the full original.

Listed by GitLab on their greenhouse job board, last confirmed open on 2026-10-22. PitchMeAI is not the employer.

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